How a Sales and Marketing Consultancy More Than Doubled Its Appointment Setting Rates

FitzMartin is a sales and marketing consultancy grounded in the science of behavioral change. They lacked the process, systems, and bandwidth for a nationwide call campaign, so Leads at Scale ran high-value outreach that more than doubled their appointment setting rates compared to other vendors.
FitzMartin is a sales and marketing consultancy grounded in the science of behavioral change. Focused on sales first, they help clients drive new growth and profitability.
PROFESSIONAL SERVICES
MARKETING
Use Case
Appointment Setting
Service
High-Value Outreach Campaign
Client Since Pilot
KEY RESULT
2x
Appointment Setting Rate vs. Other Vendors
THE CHALLENGE
A Nationwide Call Campaign with No Process, Systems, or Bandwidth
FitzMartin is a sales and marketing consultancy grounded in the science of behavioral change. Focused on sales first, they help clients drive new growth and profitability.
What stood in their way:
No established process or systems to undertake a nationwide call campaign
No internal bandwidth to accomplish the campaign in their short time frame
They needed to reach high-value prospects across the country, and the short time frame left no room to build that capability in-house.
THE SOLUTION
High-Value Outreach for FitzMartin and Their Clients
FitzMartin engaged Leads at Scale for their own internal projects and to help their clients connect with high-value prospects. The objective: more efficient outreach and more value from every engagement.
What We Did
Ran the call campaign FitzMartin lacked the process and bandwidth to run in-house
Handled the direct dial and voicemail work across every engagement
Booked appointments for FitzMartin and for their clients' campaigns
THE RESULT
What happened over the engagement period
2x
Strategic Research Calls
Each call targeted operations managers, business development directors, and executives at manufacturing facilities to verify capabilities and partnership interest.
In-Depth Conversations
Detailed discussions with leaders who could confirm co-packing capabilities, allergen protocols, and provide accurate partnership contact information.
Appointment setting rates climbed to more than double those achieved with other vendors. Opportunities came in faster than they could be worked, and FitzMartin requested a pause in appointment setting to keep pace with the influx.
THE IMPACT
The Go-To Choice for High-Value Outreach
FitzMartin's CEO has worked with Leads at Scale on two fronts: the firm's own pipeline and their clients' outreach. Under John's leadership, Leads at Scale's approach to staffing and team dynamics stood out among thousands of firms, making them FitzMartin's go-to choice. The results backed it up:
Appointment setting rates more than doubled compared to other vendors
One client paused the service, overwhelmed by the volume of opportunities
Kind, thoughtful client intake and strong communication throughout
Not the cheapest option, by the CEO's own words, but the quality and outcomes made Leads at Scale an invaluable asset to FitzMartin.

Ready for Similar Results?

Whether you need market research, lead generation, or appointment setting—let's discuss how we can help you achieve your goals.
Schedule a Strategy Call
Or call directly: 443-299-6029
More Success Stories
8,800 Outbound Calls Generate 121 Appointments for Healthcare Industry Leader
Elevance Health is one of the nation's largest diversified health benefits organizations, serving over 118 million members, and needed urgent outbound call support. Leads at Scale made 8,841 outbound calls under tight deadlines, securing 121 appointments at a 12.9% appointment set rate.
Read Case Study
12,000 Outbound Calls Generate 338 Appointments for an On-Demand Retail Network
RaaS connects independent brick-and-mortar brands with on-demand delivery opportunities, but lacked the process, systems, and bandwidth for a nationwide call campaign. Leads at Scale built and ran outbound for @flowers, Pink Dot, and Mrs. Fields, making 12,000 calls and setting 338 appointments in 9 months.
Read Case Study
2,300 Outbound Calls Generate 62 Appointments for a Fast-Growing Urgent Care Franchisor
American Family Care, one of the fastest-growing companies in the U.S., had two Directors of Franchise Development covering the entire country. Leads at Scale built a multi-unit franchisee contact list and ran an outbound call campaign: 2,300 calls, a 31.5% decision-maker contact ratio, and 62 appointments set.
Read Case Study