Outbound Call Center Services Built Around Your Business
Need dedicated outbound capacity without building an internal team? Our US-based call center operates as an extension of your organization—handling sales outreach, customer surveys, retention campaigns, and more. Full transparency. Flexible scaling. Your brand, represented properly.
181%
Increase in Sales Opportunities
80%
Client Retention Rate (18+ months)
Up to
25%
Contact Rate with Decision Makers
Since
2013
Trusted Partner to B2B Leaders
One Team, Multiple Programs
Sales Prospecting
Cold calling and lead qualification to fill your pipeline with qualified opportunities. Identify interest, verify fit, and set appointments for your closers.
Customer Surveys
CSAT, NPS, and custom surveys conducted by phone. Get real feedback from real conversations—not ignored email links. Response rates 3-5x higher than digital surveys.
Retention & Win-Back
Proactive outreach to at-risk customers and lapsed accounts. Find out why they left, address concerns, and bring them back before competitors do.
Event Registration
Drive attendance for webinars, conferences, and events. Personal invitations convert better than email blasts. We handle RSVPs and reminders.
Data Verification
Clean and update your contact database with live calls. Verify titles, direct dials, and decision-maker information. Turn bad data into actionable intelligence.
Renewal & Upsell
Proactive renewal reminders and expansion conversations. Don't let revenue slip through the cracks because your team is too busy to follow up.
Not sure which programs fit?
Schedule a Conversation
What's Included
Everything you need to run professional outbound operations—without the overhead.
Dedicated Team
Named US-based representatives assigned to your programs. They learn your business, your brand voice, and your processes—then execute consistently.
Full Transparency
Call recordings, real-time dashboards, and weekly reports. You see exactly what's happening, hear exactly what's being said, and know exactly what's working.
Flexible Capacity
Scale up for campaigns, scale down during slow periods. No long-term commitments to headcount you don't need. Pay for what you use.
Custom Scripting
Conversational frameworks developed for each program. Sales calls sound different from surveys sound different from retention calls. We get the tone right.
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CRM Integration
Seamless connection to HubSpot, Salesforce, and most major platforms. Call notes, outcomes, and lead data flow directly into your systems.
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Quality Assurance
Call monitoring, coaching, and continuous improvement. We hold our team to high standards—and give you the tools to verify it.
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Process
How It Works
From kickoff to calls in 14 business days.
1
Discovery & Planning
We learn your business, your goals, and your existing processes. Then we design the right outbound programs—whether that's one focused initiative or multiple concurrent campaigns.
30-minute strategy session
Define program objectives and KPIs
Map out call flows and outcomes
2
Build & Train
We develop custom scripts, build your contact lists, assign your dedicated team, and train them on your brand, your value proposition, and your specific requirements.
Custom scripts for each program
Team assignment and training
CRM and systems integration
3
Execute & Optimize
Your programs go live. We track everything, report weekly, and continuously optimize based on results. As needs change, we adapt—adding programs, adjusting volume, or shifting focus.
Daily call execution
Weekly reporting and strategy calls
Ongoing optimization and scaling
Most clients are live within 2-3 weeks. Multi-program setups may take slightly longer for proper training.
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Why Leads at Scale
Most call centers treat you like a number. High turnover, offshore agents, scripts that sound like scripts. You get volume, but you lose control.
We operate differently. Your dedicated US-based team learns your business and stays with your account. You get full visibility into every call. And you maintain the quality your brand deserves—even at scale.
That's why 80% of our clients stay with us for 18 months or longer. We become part of your operation, not just another vendor.
Learn more about our approach
RESULTS
B2B appointment setting success stories
Comprehensive outbound solutions to fill your pipeline with well-qualified opportunities
Outbound Calls:
10,200
Appointments:
425
"Exceeded our expectations in every
project. Exceptional preparation and impressive listening skills."
Felix Littschwager
Sr. Manager, Inside Sales
Outbound Calls:
20,643
Appointments:
516
"Our sales continue to double in size year over year. The combined effort has and continues to pay dividends."
Fred Dohmann
CEO
Outbound Calls:
31,425
Appointments:
220
"We have not only been very happy with their service & support but have realized increased sales and additional revenue."
Charlie Niemi
Owner, JanPro Northwest
First qualified appointments typically within 2-4 weeks
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Is This Right for You?
Our outbound call center services
work best for companies who:
Need dedicated outbound capacity without hiring internally
Want to run multiple outbound programs (sales, surveys, retention, etc.)
Require full transparency and control over their outbound operations
Value flexibility to scale up or down based on business needs
Need their brand represented professionally on every call
Industries we serve:
Manufacturing are
Technology & SaaS
Financial Services
Professional Services
Healthcare
Let's figure out which outbound programs would have the biggest impact for your business.
Check Your Fit
FAQ
Common Questions
How is this different from your cold calling service?
More than ever. As inboxes flood with automated outreach, a genuine human conversation stands out. Decision-makers are more likely to engage with a well-researched call than another templated email or LinkedIn message.
Can I run multiple programs at once?
Yes, B2B cold calling is legal in the US and most countries. We follow all regulations including Do Not Call compliance, TCPA guidelines, and international rules like CASL in Canada. We handle compliance so you don't have to worry.
How do I know what's happening on the calls?
Cold calling creates immediate two-way conversation—you can qualify, handle objections, and build rapport in real-time. Cold email is one-directional and easily ignored. We use both strategically, phone calls drive the highest-quality conversations, which are then followed up with targeted emails and your branded sales & marketing collateral.
Can you integrate with our CRM and systems?
All of Leads at Scale's team are US-based, native English speaking professionals. Many have years of B2B sales experience. No robotic outreach. We do not outsource any of our calls.
What if I only need help for a specific campaign?
We invest heavily in training and onboarding. Your dedicated BDRs learns your value proposition, your market, and your competitive landscape before making a single call. We also schedule Weekly Review Sessions to optimize your call campaign(s) and refine the messaging based on real conversations.
Are your agents US-based?
Yes. We integrate with HubSpot, Salesforce, and most major CRMs. Call notes, prospect information, and lead handoffs flow directly into your system in real-time.
How do you ensure quality and brand alignment?
We develop a robust Sales Playbook, you approve messaging before launch, and we record calls for quality assurance. You can review calls anytime and provide feedback that we incorporate immediately.
How quickly can we get started?
We've delivered results across manufacturing, technology/SaaS, professional services, financial services, and healthcare. Our approach works for any B2B company with a considered purchase and a definable ideal customer profile.
What does pricing look like?
Pricing depends on call volume, complexity of your market, and scope of services. We'll provide a custom quote after understanding your specific situation. No hidden fees, full transparency.
Can I scale up or down as needs change?
Our BDRs are trained in consultative objection handling—not pushy tactics. We use objections as opportunities to understand the prospect's real situation. Sometimes 'not interested' means 'not right now,' and we nurture those leads for future opportunities.
Explore Our Other Services
B2B Appointment Setting Services
Get pre-qualified meetings booked directly to your calendar with detailed prospect briefs. For companies who want warm, well-qualified appointments, not just leads.
Learn More
Outbound Call Center Services
Scale your outbound with a dedicated team and full transparency. Weekly reporting, call recordings, and performance analytics included.
Learn More
Outbound Sales Services
Full-funnel sales development from prospecting to appointment setting. Everything you need to build pipeline without building an internal SDR team.
Learn More
John Dubay
Founder, Leads at Scale
Ready to Scale Your Outbound?
In a 25-minute strategy call, we'll discuss your ideal customer, your current pipeline challenges, and whether our approach is the right fit. No pitch—just a real conversation about what you need.
Or call directly: 443-299-6029
Schedule a Conversation
