Outbound Call Center Services Built Around Your Business
Need dedicated outbound capacity without building an internal team? Our US-based call center operates as an extension of your organization—handling sales outreach, customer surveys, retention campaigns, and more. Full transparency. Flexible scaling. Your brand, represented properly.
181%
Increase in Sales Opportunities
80%
Client Retention Rate (18+ months)
Up to
25%
Contact Rate with Decision Makers
Since
2013
Trusted Partner to B2B Leaders
One Team, Multiple Programs
Sales Prospecting
Cold calling and lead qualification to fill your pipeline with qualified opportunities. Identify interest, verify fit, and set appointments for your closers.
Customer Surveys
CSAT, NPS, and custom surveys conducted by phone. Get real feedback from real conversations—not ignored email links. Response rates 3-5x higher than digital surveys.
Retention & Win-Back
Proactive outreach to at-risk customers and lapsed accounts. Find out why they left, address concerns, and bring them back before competitors do.
Event Registration
Drive attendance for webinars, conferences, and events. Personal invitations convert better than email blasts. We handle RSVPs and reminders.
Data Verification
Clean and update your contact database with live calls. Verify titles, direct dials, and decision-maker information. Turn bad data into actionable intelligence.
Renewal & Upsell
Proactive renewal reminders and expansion conversations. Don't let revenue slip through the cracks because your team is too busy to follow up.
Not sure which programs fit?
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What's Included
Everything you need to run professional outbound operations—without the overhead.
Dedicated Team
Named US-based representatives assigned to your programs. They learn your business, your brand voice, and your processes—then execute consistently.
Full Transparency
Call recordings, real-time dashboards, and weekly reports. You see exactly what's happening, hear exactly what's being said, and know exactly what's working.
Flexible Capacity
Scale up for campaigns, scale down during slow periods. No long-term commitments to headcount you don't need. Pay for what you use.
Custom Scripting
Conversational frameworks developed for each program. Sales calls sound different from surveys sound different from retention calls. We get the tone right.
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CRM Integration
Seamless connection to HubSpot, Salesforce, and most major platforms. Call notes, outcomes, and lead data flow directly into your systems.
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Quality Assurance
Call monitoring, coaching, and continuous improvement. We hold our team to high standards—and give you the tools to verify it.
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Process
How It Works
From kickoff to calls in 14 business days.
1
Discovery & Planning
We learn your business, your goals, and your existing processes. Then we design the right outbound programs—whether that's one focused initiative or multiple concurrent campaigns.
30-minute strategy session
Define program objectives and KPIs
Map out call flows and outcomes
2
Build & Train
We develop custom scripts, build your contact lists, assign your dedicated team, and train them on your brand, your value proposition, and your specific requirements.
Custom scripts for each program
Team assignment and training
CRM and systems integration
3
Execute & Optimize
Your programs go live. We track everything, report weekly, and continuously optimize based on results. As needs change, we adapt—adding programs, adjusting volume, or shifting focus.
Daily call execution
Weekly reporting and strategy calls
Ongoing optimization and scaling
Most clients are live within 2-3 weeks. Multi-program setups may take slightly longer for proper training.
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Why Leads at Scale
Most call centers treat you like a number. High turnover, offshore agents, scripts that sound like scripts. You get volume, but you lose control.
We operate differently. Your dedicated US-based team learns your business and stays with your account. You get full visibility into every call. And you maintain the quality your brand deserves—even at scale.
That's why 80% of our clients stay with us for 18 months or longer. We become part of your operation, not just another vendor.
Learn more about our approach
RESULTS
B2B appointment setting success stories
Comprehensive outbound solutions to fill your pipeline with well-qualified opportunities
Outbound Calls:
10,200
Appointments:
425
“They have exceeded our expectations in every project.”
Felix Littschwager
Sr. Manager, Inside Sales
Outbound Calls:
20,643
Appointments:
516
“The combined effort has and continues to pay dividends as our sales results continue to double in size year over year.”
Fred Dohmann
CEO
Outbound Calls:
31,425
Appointments:
220
“We have not only been very happy with their service & support but have realized increased sales and additional revenue as a direct result of our relationship.”
Charlie Niemi
Owner, JanPro Northwest
First qualified appointments typically within 2-4 weeks
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Is This Right for You?
Our outbound call center services
work best for companies who:
Need dedicated outbound capacity without hiring internally
Want to run multiple outbound programs (sales, surveys, retention, etc.)
Require full transparency and control over their outbound operations
Value flexibility to scale up or down based on business needs
Need their brand represented professionally on every call
Industries we serve:
Manufacturing are
Technology & SaaS
Financial Services
Professional Services
Healthcare
Let's figure out which outbound programs would have the biggest impact for your business.
Check Your Fit
FAQ
Common Questions
How is this different from your cold calling service?
Our B2B cold calling service focuses on prospecting, qualification and sales appointments. Outbound call center services can also cover customer surveys, retention and win-back, event registration, data verification, and renewal outreach. We help you choose the programs that fit your goals.
Can I run multiple programs at once?
Yes. We can plan multiple outbound programs, such as sales prospecting and customer surveys. During discovery, we agree on the audience, call flow and intended outcome for each program, then plan the team and reporting around that scope.
How do I know what's happening on the calls?
You receive call recordings and regular reports on activity and outcomes. We review the results with you, discuss what prospects are saying, and agree on changes to the outreach.
Can you integrate with our CRM and systems?
We discuss your CRM and workflow during discovery. Before launch, we agree on how call notes, prospect information and qualified leads will reach your team, including any integration work your systems require.
What if I only need help for a specific campaign?
We can scope a focused outbound campaign, such as an event invitation, customer survey or sales initiative. We agree on the target audience, call volume, timing and reporting before work begins.
Are your agents US-based?
Yes. Our callers are US-based, native English-speaking professionals. They learn your business, your messaging and the goals of your program before making calls on your behalf.
How do you ensure quality and brand alignment?
We develop a Sales Playbook with you, and you approve the messaging before launch. Call recordings and review sessions let us check how your brand is represented and refine the approach with your feedback.
How quickly can we get started?
Before calls begin, we agree on your program, prepare the contact list, train the team and arrange the handoff to your systems. We confirm the launch schedule during planning; timing depends on the number of programs and the preparation required.
What does pricing look like?
Pricing depends on call volume and program scope. We provide a quote after understanding your audience, goals and requirements, so you can review the cost and what is included before work begins.
Can I scale up or down as needs change?
We review your call volume and program scope with you as needs change. If you need to adjust capacity or add a program, we confirm the revised scope, timing and cost before making the change.
Explore Our Other Services
B2B Appointment Setting Services
Get sales meetings booked with prospects who meet the qualification criteria agreed with your team.
Explore appointment setting
B2B Cold Calling Services
Reach decision-makers, qualify interest and follow up with prospects through a focused calling program.
Explore cold calling
Outbound Sales Services
Compare prospecting, qualification and appointment-setting support for your sales team.
Explore outbound sales
John Dubay
Founder, Leads at Scale
Ready to Scale Your Outbound?
In a 25-minute strategy call, we'll discuss your ideal customer, your current pipeline challenges, and whether our approach is the right fit. No pitch—just a real conversation about what you need.
Or call directly: 443-299-6029
Schedule a Conversation
